Yes. In order to expedite your claim, select one of our repair shops; leave your automobile there; and notify your insurance company or agent.

No. Notify your agent or insurance company. Your insurance company may need to inspect your damage. If your insurance company has a drive-in claims service and your car is safe to drive, you should call them for an appointment. Once your damage is estimated, make sure you get a copy of the estimate, and take it and your automobile to a shop of your choice. Some insurance agents may tell you to get two or three estimates. Talk to your insurance adjuster first. Generally, the insurance company’s claims department, not agents, handles claims.

Yes. The estimate is absolutely free and may take about 20 to 30 minutes depending upon the damage.

No. You will only have to pay your deductible (if it applies) when you pick up your vehicle. Please notify your collision consultant at the time of drop off if you have received any payments from the insurance company.

The shop receives payment directly from the insurance company. You do not have to pay for any portion of the repair except your deductible and/or any betterment if it applies. The vehicle owner is ultimately responsible for the authorization of, and payment for, the repairs. The insurance company cannot authorize repairs, only the owner can.

It’s your choice. By signing a “power of attorney and a direction to pay” form that we can provide you with, you can authorize us to collect payment directly from your insurance company. Most people prefer doing it that way. If you choose that option, you are only responsible for paying us the deductible and/or betterment portion of the repair bill. Again, it’s your choice.

Your appointment time is to drop off the vehicle and have your collision consultant answer any questions you may have. Repairs will begin shortly there after.

Every accident situation is different and our collision consultants use a very sophisticated system to estimate the extent of the damage to your vehicle. From there, it’s a routine matter to estimate the cost of the repairs and how long the repairs will take. However, it’s important to keep in mind that once the repair process begins, undetectable conditions may be revealed. This may require additional repair time and parts. If this happens, your collision consultant will notify you immediately. In fact, your consultant will contact you as often as you like to update you on the status of your vehicle.

Absolutely. We have a free courtesy shuttle to take you home or to work.

Most insurance companies will help you with this, if not we can set up all reservations for you.

The answer is yes. Our technicians are extremely well trained in the use of state-of-the-art repair equipment and methods, ensuring that your vehicle will be returned to it’s pre-accident condition. Obviously, that doesn’t mean it will be like new, since it wasn’t new when the accident occurred.

All repairs performed at Central Collision Center carry a limited lifetime warranty.

No, we do not submit any information to Carfax.